# Refunds

<figure><img src="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FqwmRZCkJ1XAcZ9ChWsvE%2FRefunds.jpg?alt=media&#x26;token=6c13f664-f335-4e0f-95d7-a70ad207dfc2" alt=""><figcaption></figcaption></figure>

## How it works

<table data-card-size="large" data-view="cards" data-full-width="false"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td>To make a refund, tap the <strong>Main menu</strong> and tap <strong>Sales</strong>.</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FhzwbV1Zi9uzkxLp2HjM3%2FRefund%201.jpg?alt=media&#x26;token=f14d6106-0877-4fbe-ae1e-d8139e1b527b">Refund 1.jpg</a></td></tr><tr><td>Find the transaction by looking at the date and time stamp and the last 4 digits of the customer’s credit card. Tap that transaction</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FSVsf0GhR9RWgMPyldpQE%2FRefund%202.jpg?alt=media&#x26;token=db33dd85-7e5d-4df7-9813-8f702bc5f6dc">Refund 2.jpg</a></td></tr><tr><td>Tap <strong>Refund order</strong> at the bottom of the screen.</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FLlyoO1XxkXq1CTkcXvfi%2FRefund%203.jpg?alt=media&#x26;token=bc206a85-4c04-4eea-bace-f3fc5cdd5cc6">Refund 3.jpg</a></td></tr><tr><td>The customer asking for the refund needs to place their card on the device to register the refund.</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2F6lcCr9jgfAmgC1HiSmnB%2FRefund%204.jpg?alt=media&#x26;token=8cea8b23-8180-4bfc-a5cb-838da7006ee9">Refund 4.jpg</a></td></tr><tr><td>After the refund has been approved, you can give the same <a href="receipts">receipt</a> options to the customer as with a normal payment.</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FbWwBOA0ZtoX0OMDm7Gyv%2FRefund%206.jpg?alt=media&#x26;token=9229b846-771a-4152-a056-7b64b991d6a1">Refund 6.jpg</a></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
