> For the complete documentation index, see [llms.txt](https://docs.vibrant.io/vibrant/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vibrant.io/vibrant/products/mobile-pos/refunds.md).

# Refunds

<figure><img src="/files/NNjVZim8fwUQLSjdjJkQ" alt=""><figcaption></figcaption></figure>

## How it works

<table data-card-size="large" data-view="cards" data-full-width="false"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td>To make a refund, tap the <strong>Main menu</strong> and tap <strong>Sales</strong>.</td><td></td><td></td><td><a href="/files/MAsbwe9A8nXyi9bCjjKj">/files/MAsbwe9A8nXyi9bCjjKj</a></td></tr><tr><td>Find the transaction by looking at the date and time stamp and the last 4 digits of the customer’s credit card. Tap that transaction</td><td></td><td></td><td><a href="/files/6iMzEQSBSgNyAPCo5n6V">/files/6iMzEQSBSgNyAPCo5n6V</a></td></tr><tr><td>Tap <strong>Refund order</strong> at the bottom of the screen.</td><td></td><td></td><td><a href="/files/FovoAr8rLNlTEIB6LQ1d">/files/FovoAr8rLNlTEIB6LQ1d</a></td></tr><tr><td>The customer asking for the refund needs to place their card on the device to register the refund.</td><td></td><td></td><td><a href="/files/KzWe1eDsIdUzU0mVilhz">/files/KzWe1eDsIdUzU0mVilhz</a></td></tr><tr><td>After the refund has been approved, you can give the same <a href="/pages/lBp5EEm60R472LNhCzoh">receipt</a> options to the customer as with a normal payment.</td><td></td><td></td><td><a href="/files/ULvF440cmE209W6u1XIk">/files/ULvF440cmE209W6u1XIk</a></td></tr></tbody></table>