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In a situation where your customer needs to get a refund, it’s a simple process. You can refund the full amount of any successful transaction.
To make a refund, tap the Main menu and tap Sales.
Find the transaction by looking at the date and time stamp and the last 4 digits of the customer’s credit card. Tap that transaction
Tap Refund order at the bottom of the screen.
The customer asking for the refund needs to place their card on the device to register the refund.