# Refunds

<figure><img src="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FqwmRZCkJ1XAcZ9ChWsvE%2FRefunds.jpg?alt=media&#x26;token=6c13f664-f335-4e0f-95d7-a70ad207dfc2" alt=""><figcaption></figcaption></figure>

## How it works

<table data-card-size="large" data-view="cards" data-full-width="false"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td>To make a refund, tap the <strong>Main menu</strong> and tap <strong>Sales</strong>.</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FhzwbV1Zi9uzkxLp2HjM3%2FRefund%201.jpg?alt=media&#x26;token=f14d6106-0877-4fbe-ae1e-d8139e1b527b">Refund 1.jpg</a></td></tr><tr><td>Find the transaction by looking at the date and time stamp and the last 4 digits of the customer’s credit card. Tap that transaction</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FSVsf0GhR9RWgMPyldpQE%2FRefund%202.jpg?alt=media&#x26;token=db33dd85-7e5d-4df7-9813-8f702bc5f6dc">Refund 2.jpg</a></td></tr><tr><td>Tap <strong>Refund order</strong> at the bottom of the screen.</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FLlyoO1XxkXq1CTkcXvfi%2FRefund%203.jpg?alt=media&#x26;token=bc206a85-4c04-4eea-bace-f3fc5cdd5cc6">Refund 3.jpg</a></td></tr><tr><td>The customer asking for the refund needs to place their card on the device to register the refund.</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2F6lcCr9jgfAmgC1HiSmnB%2FRefund%204.jpg?alt=media&#x26;token=8cea8b23-8180-4bfc-a5cb-838da7006ee9">Refund 4.jpg</a></td></tr><tr><td>After the refund has been approved, you can give the same <a href="receipts">receipt</a> options to the customer as with a normal payment.</td><td></td><td></td><td><a href="https://3273535141-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHcN7n2RefgutErEy6gSW%2Fuploads%2FbWwBOA0ZtoX0OMDm7Gyv%2FRefund%206.jpg?alt=media&#x26;token=9229b846-771a-4152-a056-7b64b991d6a1">Refund 6.jpg</a></td></tr></tbody></table>
